We provide a standard 3 working day* delivery service for UK stock items. In some cases a next working day service can be arranged but this will cost extra. Deliveries are made between the hours of 8:00am and 6:00pm on weekdays only. All staircase deliveries are to the kerbside, (where possible the carrier will place the goods on a driveway or in a garage where he is able to get access, but due to the nature of large pallet deliveries we cannot guarantee this). Vehicles are 18 tonne, curtain side or box , rigid trailers with tail-lifts.
Special orders and Items delivered directly from our factory in Italy are pre-booked with the customer by the Carrier - the individual product web page will give approximate delivery lead times, based on current stock availability. Please bear in mind when planning your project that where goods are being delivered to the customer direct from the factory, we cannot give guarantees of specific delivery days at time of ordering, all delivery lead times quoted are based on average delivery lead times.
Where customers are not home on the appointed day, or the delivery driver can't get any reply from the delivery address, the goods will be returned to the local depot and a re-delivery charge may be applied.
Smaller accessories are delivered via parcels services, if the items are in UK stock they will be dispatched and delivered in 2 to 3 working days.
*A "working day" is defined as a business day excluding bank holidays and weekends.